Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment when the parts are available in stock, and they are shipped with tracking and require a signature upon delivery.

Whichever shipment choice you make, we will provide you with a link in your personal account to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Please note that the estimated time of arrival and prices exclude customs clearance, and any applicable customs duties and import fees are the responsibility of the recipient.

Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

In accordance with applicable legal provisions, customers have 7 days to return or exchange a product that does not meet their expectations. The customer is responsible for the shipping costs associated with this exchange.

Go to the My Account > Order History section to submit a return request and specify the reason for the return. Once the request has been approved, the customer must carefully package the item in question and include the return number(s) in the shipment by printing them from the International Boat Spares.com website or writing them on a separate piece of paper. The customer is free to choose the shipping method for their product and may opt to purchase insurance against loss, theft, or damage to the package. International Boat Spares.com does not cover any of these costs or the shipping charges and cannot be held liable for the non-receipt of the customer’s package. In general, all costs and risks associated with returning the product are the responsibility of the customer.